It wants to develop them? It sees as: It differentiates its customers – it does not create rules from what it gave certain. For the opposite, it looks for to see a new person or situation to each contact. Runs away from not with one Why Not? How much to get a refusal, looks for to discover the reason of not. It tries to transform this initial obstacle into a chance. It looks for to see what it is for backwards of -. Knowing why its customer takes certain decisions it will make with that V takes care of. it better and has taken precious information for its company. It changes or for and does not think about terms of the proposal of it versus mine. It uses the point of view of the customer to think about new alternatives. It forgets in the tip of the language.